VoxiSMS offers prepaid Lite and Business plans. This policy explains plan limits and fair use while preventing abuse, spam and infrastructure misuse.
Lite costs $1/month per workspace and includes one Android device, 50 outbound SMS/day, 300/month and 100 unique outbound recipients/month. Business costs $9/month with one Android device and 5,000 unique outbound recipients per billing period.
*Unlimited SMS subject to fair use and Android/carrier limits. Carrier charges may apply.
A unique recipient is a phone number that receives at least one outbound SMS during the billing period. Multiple messages to the same number count as one recipient across the entire workspace. Inbound-only contacts do not count; they start counting if you send them an outbound SMS.
On Business, another 5,000 recipients are automatically unlocked for $5 from your prepaid Voxi credit balance. If you don’t have enough credit, sending to new recipients beyond your unlocked capacity pauses until you top up. Each extra block lasts for the current billing period and resets at the next one.
Yes. Each plan includes one physical Android device, whether it has one SIM or two. The second SIM costs nothing extra, and all limits and fair-use thresholds are shared across the SIMs on that device. Lite costs $1 per workspace per month. On Business, each additional physical Android device costs $5/month; it does not add recipient capacity.
No. Incoming SMS are included and do not count toward outbound SMS limits, unique recipient limits or outbound fair-use volume. Exceptionally high-volume automated inbound usage may still be subject to fair use.
Business does not charge per SMS for normal business use. Usage remains subject to fair use and Android/carrier limitations. Fair use is approximately 15,000 outbound SMS per month per active Android device, across all SIMs on that device. Occasionally exceeding this guideline is not an automatic hard cap or a per-message overage charge.
Industrial-scale blasting. Using VoxiSMS to send tens of thousands of messages per day in a way that goes beyond normal business communication. For example, mass marketing campaigns to non-opted-in lists, or automated outreach at a scale your carrier plan was never designed to support.
Unsolicited messages (spam). Sending SMS to recipients who have not opted in, or sending messages that violate anti-spam laws in your country or your recipients' countries including but not limited to TCPA in the US, GDPR in the EU, CAN-SPAM, and PECR in the UK.
Carrier plan abuse. Sending volumes of SMS that breach your mobile carrier's own fair usage terms, trigger anti-fraud throttling, or risk getting your SIM blocked. VoxiSMS is not responsible for carrier-side enforcement, and we expect you to comply with your carrier's terms.
Prohibited content. Sending messages containing illegal content, scams, phishing attempts, fraudulent links, harassment, hate speech, or content that violates the laws of any jurisdiction the message touches.
Automated reselling. Reselling VoxiSMS message capacity to third parties, or operating VoxiSMS as a white-labeled SMS service for clients without an Enterprise agreement.
Circumvention. Using multiple accounts, devices, or technical workarounds to bypass account-level restrictions or evade enforcement actions.
We do not apply these as rigid rules. They are how we would assess a situation if we ever needed to.
VoxiSMS does not read the content of your messages. Your messages are sent directly from your Android device through your carrier and do not pass through our servers.
We do monitor metadata associated with your account, including:
This metadata helps us identify accounts that may be operating outside fair use, and helps us protect the service for all users.
We aim to be reasonable. The vast majority of fair usage conversations are resolved with a quick email exchange.
VoxiSMS sends messages through your own Android phone and your own mobile carrier plan. You remain responsible for:
VoxiSMS does not control carrier behavior and cannot intervene if your carrier limits or suspends your service due to high SMS volume.
VoxiSMS is a new service and we are still learning how customers use it. As we understand real-world usage patterns, we may update this Fair Usage Policy, as usage patterns and service requirements evolve.
If we make material changes, we will notify account holders by email at least 30 days before the changes take effect. Existing customers will always be given the chance to choose the plan that best fits their usage before any new limits apply.
If you are unsure whether your intended use falls within this policy, contact us at support@voxiplan.com before you start sending. We would rather help you set things up correctly than have to step in later.